Web Hosting Problems

1-I uploaded my website, but I still see a “Coming Soon” page

There are 2 reason

  • Your web browser is loading an old version of your site
  • You uploaded your site to the wrong place on your web hosting

Loading an old version of your site

Fixing this issue is easy – just clear your browser’s cache.

  1. Open Firefox.
  2. On the top menu bar, click on the Firefox menu.
  3. Choose the Preferences option.
  4. Select the Advanced panel (look for a wizard hat icon).
  5. Click on the Network tab.
  6. In the Cached Web Content section, click Clear Now.
  7. Exit and relaunch the browser.
  1. Launch Google Chrome.
  2. On the top right of the browser window, click on the Chrome menu button (three vertical dots).
  3. Hover over More Tools and select Clear Browsing Data”.
  4. In the dialog box that appears, select the items you want to remove.
  5. Also select the time period you want. If you want to delete everything, you can select “beginning of time”.
  6. Click the “Clear browsing data” button.
  7. Exit and relaunch the browser.


  1. Open Safari.
  2. Click on Safari in the top menu bar.
  3. Click on Preferences.
  4. Click the Advanced tab.
  5. Click the check box next to “Show Develop menu in menu bar”.
  6. Then, click on Develop in the top menu bar.
  7. To actually clear the cache, click on “Empty Caches”.
  8. Exit and relaunch the browser.
  1. Open Edge
  2. Click on the hub icon in the top right. (Three horizontal lines)
  3. Select the clock icon and click on Clear all history
  4. Verify that “Cached data and files” is selected and click on Clear.
  5. Exit and relaunch the browse

Uploaded your site to the wrong place

This common web hosting problem is more complicated, but there are two things you need to check.

  1. Make sure you uploaded your website to the right folder on your hosting account.
  2. Make sure you uploaded a valid “index” file into that directory. Typically, these files will be called something like index.html or default.html.


2. The changes to my website aren’t displaying!

A simple fix: you just need to clear your browser’s cache.

3. My website doesn’t display any of my images!

If all of your images are missing, there are are two likely explanations:

    • The images failed to upload to your hosting account. A simple fix is to just try and re-upload them.
    • The images are in the wrong folder. To find out where they’re supposed to be, right-click the area where the image should be on your website and select an option like “Open image in a new tab.” The new tab that opens will show you the URL your website is using — move your images into that directory and they’ll start displaying.

4. My website’s layout looks completely wrong!

You can tell this is happening because your website looks like it’s displaying just its text and none of its layout or design elements.

Web hosting issues like these happen because your website’s cascading style sheet (CSS) file is missing.

      1. Try re-uploading your entire site. This will often catch a CSS file that didn’t get uploaded the first time.
      2. If that doesn’t work, you’ll need to find out where your CSS file is supposed to be located and then move it there.

Locate your CSS file’s location

      1. Right-click your home page, and then select an option like “View source.”
      2. Toward the top of the page, find a line that looks like this:
        your CSS file’s directory"
      3. Make sure that your website’s CSS file is actually in the directory listed in that line.